If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Exceptions
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Print the shipping label that you will receive by email.
- Send all items back to us using the label provided and your preferred carrier.
FAQ
- How long it takes to receive your refund, replacement product, or store credit – It can take up to 30 days to receive your refund once the product has been received and confirmed eligibility for a refund
- The customer will be responsible for paying the cost of returning the product for credit or exchange
- Lost or damaged returns will be resolved within 30 days and may require working through the carrier to receive a full refund on insured items
- For questions please contact us at support@shoeskin.store